Privacy Policy

This notice provides highlights of the Go2Nerds Privacy Policy.

Personal Information

• We may collect personal information such as your contact, billing and shipping information. We may also collect demographic information.
• We collect information regarding your interactions with our Web sites using cookies and clickstream technology.
• We may obtain additional personal and non-personal information from third party providers.

Uses of Information

• Go2Nerds does not sell, rent or trade your personal information to third parties.
• We use information about you to fulfill your requests, administer various programs, provide services, and for other business purposes.
• We may also use the information you provide to send you marketing communications.

In limited circumstances, Go2Nerds may need to share your information with certain third parties to perform services on our behalf.

Your Choices

You may choose to:

• Cancel receiving e-mail, direct mail, phone and mobile marketing communications.
• Update and/or correct your personal information.

NOTE: Important Information:

• Go2Nerds does not knowingly collect information online from under 13.
• We value our relationship with our customers and we are committed to responsible information-handling practices.

How To Contact Us

If you have questions about Go2Nerds Privacy Policy, contact us by:

Regular mail:
Go2Nerds
P.O.Box 321001
Fairfield, CT 06825
Phone: 1-888-229-3190
E-mail: customer.service@go2nerds.com

Go2Nerds Privacy Guidelines

We value the relationship we have with our customers and are committed to responsible information-handling practices. We take great care in safeguarding your personal information and in complying with all applicable federal and state privacy laws and our own internal standards and best practices.  Go2Nerds follows these privacy principles both online and offline in the collection, use, security and sharing of customer information:

• NOTICE. When we ask for your personal information, we will tell you why we need it and what we will do with it.
• CHOICE. When we contact you for marketing purposes, we will let you know how to remove your name from future marketing efforts.
• SECURITY. We will use reasonable security measures to protect the personal information we receive from you.
• SHARING. When we share your information with other companies to help us provide our services to you, we will require them to comply with all applicable legal requirements regarding the privacy of your information.

PRIVACY POLICY – Go2Nerds

The following Privacy Policy describes the information and privacy practices for Go2Nerds. When you provide us your personal information, you consent to the information practices described in this policy.  Our Web site contains links to other sites operated by third parties, including but not limited to third-party sites that display the Go2Nerds trademark. We encourage you to read the privacy policies of those other sites to learn how they collect, use, share and secure your information.

Privacy Policy Topics:

INFORMATION COLLECTED BY Go2Nerds

As part of your interaction with Go2Nerds, we may collect personal information such as:

• Contact information, including name, mailing address, phone number and e-mail address
• Purchase information, including credit card number, billing and/or shipping information

We may also collect demographic information, including age, personal interests and product preferences.  We may ask that you provide personal information. For example, we may request and/or collect personal information when you:

• Schedule an appointment for services
• Bring in your product for service
• Purchase products or services
• Set up an account online
• Schedule a delivery or an installation
• Participate in a sweepstakes, promotion or survey
• Contact us with a question or concern

USES OF YOUR PERSONAL INFORMATION

We use the personal information you provide for purposes including, but not limited to:

• Fulfilling requests for products, services or information
• Delivering or install products
• Providing customer services
• Offering new products and services
• Improving the effectiveness of our Web sites, our marketing endeavors and our services and offers
• Conducting research and analysis
• Sending marketing communications
• Performing other business activities as needed, or as described elsewhere within this Policy.

PERSONAL INFORMATION PROVIDED TO GO2NERDS LLC FROM THIRD PARTIES

SHARING OF PERSONAL INFORMATION

Go2Nerds does not sell, rent or trade your personal information to third parties.  Go2Nerds may share customer information with certain third parties such as our agents, service providers and other representatives acting on our behalf for limited purposes. For example, we may share personal information with third parties to perform services on our behalf such as:

• Fulfilling customer orders
• Sending marketing communications
• Delivering packages
• Scheduling and performing installations
• Servicing products
• Conducting research, analysis or administering surveys
• Sending regular mail and e-mail on behalf of Go2Nerds
• Processing credit card payments
• Providing chat functions

The third parties with whom we conduct business are authorized to use your information only to perform the service for which they are hired. They are required to abide by the terms of our Privacy Policy including taking reasonable measures to ensure your personal information is secure.  We may also share aggregated data with third parties for analysis and research purposes. This data does not contain name, address or other personally identifiable information.  From time to time, we may be required to share personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may share certain personal information when we believe that such release is reasonably necessary to protect the rights, property and safety of others and ourselves.  Any personally identifiable information you submit on a bulletin board, blog, chat room, comment about a product, or any other public forum on this Web site can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We recommend that you do not provide your name, e-mail address or any other personal information. Please note that if you choose to do so, it is at your own risk and you accept full responsibility for those posts and any consequences that may arise from posting this information.

CHOICES REGARDING YOUR PERSONAL INFORMATION

Go2Nerds communicates with our customers through multiple channels and vehicles to keep you up-to-date on promotions, offers and new products or services.  Once you provide your personal information, we may contact you through direct mail, e-mail or phone. We may continue to communicate with you through these channels unless you request to stop receiving these communications by opting out.  If you no longer wish to receive these communications, let us know by using whichever of the following methods is appropriate under the circumstances:

1. Follow the directions on an e-mail or direct mail marketing communication you receive from us.
2. Send a letter with your request and current contact information to: address below
3. Email us at customer.service@go2nerds.com
4. Call us at 1-888-229-3190 
5. For mobile marketing, you may opt-out by following the instructions provided in the text messages you receive.

Regular mail:
Go2Nerds
P.O.Box 321001
Fairfield, CT 06825

If you send an e-mail or letter request, please be sure to include your full name, address, phone number and e-mail address, as well as the specific changes you would like to make. This will ensure we correctly identify you in our systems and accurately process your request.  Go2Nerds will take the appropriate steps to modify your preferences with respect to our marketing communications. Due to production, mailing and system timelines, it may take some time to process your request. The following guidelines are provided for your convenience:

• 10 business days for e-mails
• 30 business days for direct mail and phone

Until your requested change takes effect, you may still receive marketing communications from us. If you send us your request by regular mail, please allow extra time for us to receive and process your notice.  Although you may have opted not to receive marketing communications, you may still receive business-related communications such as appointment confirmations, repair status communications, or other organization-related communications.

If you send an e-mail or letter request, please be sure to include your current information and the requested changes. We will respond to your request within 30 days.

UPDATING YOUR PERSONAL INFORMATION

Go2Nerds wants your personal information to be accurate and complete. We provide several different methods for you to update your personal information.  To update your name, address, phone number and/or e-mail information, contact us via:

Regular mail:
Go2Nerds
P.O.Box 321001
Fairfield, CT 06825
Phone: 1-888-229-3190
E-mail: customer.service@go2nerds.com

SECURITY OF YOUR PERSONAL INFORMATION

We use reasonable secure measures to protect the confidentiality of personal information under our control and appropriately limit access to it. Go2Nerds cannot ensure or warrant the security of any information you transmit to us by e-mail, and you do so at your own risk. Please note: While Go2Nerds is able to protect personal information that is provided during the course of business, Go2Nerds cannot take responsibility for data loss on the products or systems serviced. You will need to ensure your data has been removed or backed-up in order to safeguard this information.

REMOTE ACCESS

Go2Nerds offers remote access service to assist in diagnosing and resolving system issues. This process allows a Go2Nerds Agent to remotely access your computer to determine the problem and either repair it or provide advice on what options are available to fix the issue. By taking advantage of this service, you are giving permission to a Go2Nerds Agent to log into your computer that may contain personal information. A Go2Nerds Agent will only search your computer to determine the cause of the problem and will attempt to limit their interaction with your files to a minimum. It is your responsibility to ensure all of your files, especially those containing personal information, are secure to prevent any type of data loss or corruption.

COOKIES, CLICKSTREAM TECHNOLOGY, THIRD PARTY AD PROVIDERS AND INTEREST-BASED ADVERTISING

Cookies

A cookie is a small data file that a Web site or an e-mail may save to your browser, which may then be stored on your hard drive.  Cookies simulate a continuous connection — they let us “remember” information about your preferences and session, and allow you to move within areas of our Web sites without reintroducing yourself.  You may choose to set your Web browser to not accept cookies.

Clickstream Technology

Our Web server automatically collects clickstream information such as the address (or URL) of the Web site that you came from before visiting our site, which pages you visit on our site, which browser you used to view our site and any search terms you may have entered on our site, among other things.  Our Web site may also use other technologies to track which pages our visitors view. This anonymous clickstream data provides our customers with a better, more secure shopping experience and helps Go2Nerds understand how visitors use our Web site.

Widgets

Widgets support functions that require that you disclose certain personally identifiable information given the user’s choice of participation. This information is collected in many different ways such as: forms, surveys, contests, forums, subscribing or unsubscribing to mailings and correcting or updating personally identifiable information and are only used for the purpose in which they were collected. In some instances, these widgets are a link to another site.

COLLECTION OF CHILDREN’S PERSONAL INFORMATION

We are committed to protecting the privacy of children. We do not knowingly or intentionally collect personal information online from children under the age of 13.  Go2Nerds LLC is a member of the Better Business Bureau (BBB) and we believe in building user’s trust and confidence in the Internet by promoting the use of fair information practices.

CONCERNS ABOUT THE PRIVACY OR SECURITY OF YOUR PERSONAL INFORMATION

Please contact Customer Service to report a known or suspected privacy or security breach or to submit privacy or security-related questions or complaints. After receiving your inquiry, we will respond within five business days. You may contact us in the following ways:

Regular mail:
Go2Nerds
P.O.Box 321001
Fairfield, CT 06825
Phone: 1-888-229-3190
E-mail: customer.service@go2nerds.com

PRIVACY POLICY CHANGES

As Go2Nerds continues to improve the services and features we provide, this policy is subject to change. We will post significant changes to this Policy here and/or in other formats for you to review. If we change our information practices or this Privacy Policy in such a way that your personal information may be used or shared in a manner not described in the Privacy Policy at the time you provided it, we will give you the opportunity to opt-out of having your information used or shared in that new manner.

Last revision date: 09.14.2010

Share this: